Privacy policy

General information 

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in the privacy policy below this text.

Data collection on this website

Who is responsible for data collection on this website? 

Data processing on this website is carried out by the website operator. You can find the operator's contact details in the legal notice of this website. 

How do we collect your data? 

On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form. Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter this website. 

What do we use your data for? 

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour. 

What rights do you have regarding your data? 

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of data protection. 

Analysis tools and tools from third-party providers 

When you visit this website, your surfing behaviour may be statistically evaluated. This is primarily done using so-called analysis programmes. Detailed information on these analysis programmes can be found in the following privacy policy.

Hosting and Content Delivery Networks (CDN)

External hosting

This website is hosted by an external service provider (hoster). The personal data collected on this website is stored on the hoster's servers. This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website. The hoster is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). Our hoster will only process your data to the extent necessary to fulfil its performance obligations and follow our instructions with regard to this data. 

Conclusion of a contract for order processing 

In order to guarantee data protection-compliant processing, we have concluded an order processing contract with our hoster.

General notes and mandatory information

Data protection 

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the responsible body 

The controller in charge of data processing on this website is: Koolest Solutions GmbH, Schönherr Str. 8, 09113 Chemnitz, phone: 49 371 28098598, email: hallo@koolestsolutions.com. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).

Revocation of your consent to data processing 

Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority 

In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to data portability 

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

SSL or TLS encryption 

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, deletion and correction 

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction or deletion of this data. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of personal data.

Right to restriction of processing 

You have the right to request the restriction of the processing of your personal data. To do so, you can contact us at any time at the address given in the legal notice. The right to restriction of processing exists in the following cases: 

If you dispute the accuracy of your personal data stored by us, we generally need time to check this. For the duration of the review, you have the right to request that the processing of your personal data be restricted. 
If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure. 
If we no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure. 
If you have lodged an objection in accordance with Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data. If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

Objection to advertising e-mails 

We hereby object to the use of contact data published as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

Data collection on this website

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse traffic to our website. We also share information about your use of our website with our social media, advertising and analytics partners. Our partners may combine this information with other data that you have provided to them or that they have collected as part of your use of the services.

Cookies are small text files that are used by websites to make the user experience more efficient.

By law, we can store cookies on your device if they are absolutely necessary for the operation of this site. We need your permission for all other types of cookies.

This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.

You can change or withdraw your consent at any time from the cookie declaration on our website.

Please enter your consent ID and the date when you contact us regarding your consent.

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The cookie statement was last updated on 25/03/25 by Cookiebot:

Necessary (7)

Necessary cookies help to make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

NameProviderPurposeMaximum storage durationType
1.gifCookiebotUsed to count the number of sessions on the website, which is necessary to optimise the provision of CMP products.MeetingPixel tracker
b24_crm_guest_pagescrm.koolestsolutions.comSets an ID for the specific user. This enables the website to address the user with relevant offers via its chat functionality.ResistantHTML Local Storage
b24_crm_guest_utmcrm.koolestsolutions.comSets an ID for the specific user. This enables the website to address the user with relevant offers via its chat functionality.ResistantHTML Local Storage
b24-analytics-counter-164-viewcrm.koolestsolutions.comPendingMeetingHTML Local Storage
CookieConsentCookiebotSaves the user's consent status for cookies on the current domain.1 yearHTTP cookie
ewafutanoScnem.comUsed to present relevant content and advertising to the visitor - The service is provided by third-party providers that enable real-time bidding for advertisers.400 daysHTTP cookie
PHPSESSIDcrm.koolestsolutions.comRetains the user's statuses for all page requests.MeetingHTTP cookie

Statistics (2)

Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

NameProviderPurposeMaximum storage durationType
_gaGoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.2 yearsHTTP cookie
ga#GoogleCollects data on how often a user has visited a website, as well as data for the first and last visit. Used by Google Analytics.2 yearsHTTP cookie

Not classified (3)

Unclassified cookies are cookies that we are currently trying to classify, together with providers of individual cookies.

NameProviderPurposeMaximum storage durationType
b24-analytics-counter-144-viewcrm.koolestsolutions.comPendingMeetingHTML Local Storage
b24-analytics-counter-146-viewcrm.koolestsolutions.comPendingMeetingHTML Local Storage
b24-analytics-counter-170-viewcrm.koolestsolutions.comPendingMeetingHTML Local Storage

Contact form 

If you send us enquiries using the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent. This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested. We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Mandatory statutory provisions - in particular retention periods - remain unaffected.

Enquiry by e-mail, telephone

If you contact us by e-mail, telephone or chat, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent. This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested. The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

Newsletter data 

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No other data is collected, or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties. The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the cancellation. The data you provide us with for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data stored by us for other purposes remains unaffected by this. After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.

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